Privacy Policy

Elysian Escape Privacy Policy

Last updated: October 2025

Elysian Escape (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit www.elysianescape.uk or use our services.

1. Who We Are

Elysian Escape
7 Willings Passage, Pembroke, SA71 4JS
Phone: 07596 872345
Email: elysianescape@ or elysian.escape.treatments@gmail.com

We are the “data controller” for the purposes of UK GDPR and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

Contact details: name, phone number, email address, and any details you submit through our contact forms or booking system.
Booking details: treatments or services booked, dates, preferences, and payment confirmations.
Marketing preferences: if you sign up to our newsletter or promotions.
Website use data: basic data from cookies necessary for site function (we do not use tracking or analytics cookies).

3. How We Collect Your Information

When you fill out our contact or booking forms.
When you use our GoDaddy booking app to schedule and pay for services.
When you sign up for our mailing list.
When you communicate with us by email, phone, or social media.

4. How We Use Your Information

We use your data to:

Confirm and manage bookings or appointments.
Send appointment reminders or updates.
Provide the services you’ve requested.
Respond to enquiries or customer service requests.
Send optional newsletters, promotions, or updates (only if you’ve opted in).
Maintain internal records for accounting, service improvement, and compliance.

5. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contract: to fulfil our service agreement with you (e.g., booking and treatment).
Consent: when you choose to receive marketing or newsletters.
Legitimate interest: for safe and effective business operation (e.g., record keeping, service improvements).
Legal obligation: for tax and accounting purposes.

6. Sharing Your Information

We only share information when necessary to provide our services:

With GoDaddy, our online booking and payment platform (which has its own privacy and data security compliance).
With payment providers for secure transactions.
With legal or regulatory authorities if required by law.

We do not sell, rent, or trade your personal data to third parties.

7. Data Storage and Security

Your data is securely stored on password-protected systems. We retain personal information only as long as necessary for service provision, legal obligations, or legitimate business needs.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of inaccurate data.
Withdraw consent to marketing at any time.
Request restriction or objection to processing in certain cases.
Data portability (to request a copy in a machine-readable format).

To exercise these rights, contact: elysianescape@ or elysian.escape.treatments@gmail.com or call 07596 872345.

9. Marketing and Communications

We’ll only send you marketing emails if you’ve opted in. You can unsubscribe anytime by clicking the link in the email or contacting us directly.

10. Cookies

Our website uses only essential cookies needed for proper functionality and secure booking via Goldie. We do not use analytics or advertising cookies.

11. Updates to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page with a new “last updated” date

12. Contact Us

For questions about this policy or your data rights:
Email: elysianescape@ or elysian.escape.treatments@gmail.com
Phone: 07596 872345
Address: 7 Willings Passage, Pembroke, SA71 4JS