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Elysian Escape Website Terms & Conditions
Last updated: September 2026
Welcome to Elysian Escape’s website, www.elysianescape.uk. By using this site, you agree to these Terms & Conditions. Please read them carefully before booking or purchasing any service or product.
1. Website Use
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others.
You must not misuse, damage, disrupt or attempt to gain unauthorised access to the website or its systems.
2. Bookings and Payments
Bookings are made via our secure GoDaddy website booking system.
Full or partial payment may be required at the time of booking.
Payments are processed securely through the relevant payment provider.
You are responsible for providing accurate information when making a booking, including your name, contact details and any information required to determine whether a treatment is suitable for you.
Bookings are personal to the person named on the booking and should not be made using another person's details.
Elysian Escape reserves the right to contact you before your appointment where further information is reasonably required regarding your booking or treatment suitability.
3. Treatment Suitability and Medical Information
Clients must inform their therapist of any relevant medical conditions, allergies, injuries, medications or other circumstances that may affect their treatment.
You are responsible for providing accurate and relevant information before treatment.
We reserve the right to decline, modify or stop a treatment if we reasonably believe that continuing may pose a risk to your health, wellbeing or safety.
Where a patch test is required for a treatment, the treatment cannot be carried out without the required patch test being completed within the appropriate timeframe.
4. Full-Body Massage
Full-body massage is currently available to female clients only.
This policy is in place as part of Elysian Escape's professional boundaries and in relation to personal safety, privacy, dignity and the nature of full-body massage treatments.
The treatment description clearly states this restriction when booking.
By booking a full-body massage, you confirm that you are eligible to receive the treatment and that the information provided when making the booking is accurate.
Bookings made using false, misleading or another person's details in order to circumvent the treatment eligibility requirements may be cancelled.
If it becomes apparent before the appointment that a booking has been made using false or misleading information, Elysian Escape reserves the right to cancel the appointment.
If a client attends for a full-body massage and it becomes apparent that they are not eligible for the treatment, the full-body massage will not be provided.
Where a booking has been made using false or misleading information, any deposit or prepayment may be retained where permitted by applicable consumer law.
Male clients are very welcome to book treatments available to all clients, including Back, Neck & Shoulder and Back-of-Body massage, subject to availability and treatment suitability.
If you are unsure whether a treatment is suitable for you, please contact Elysian Escape before booking
5. Gift Vouchers and Products
Gift vouchers are valid only for Elysian Escape services and must be presented at the time of booking or payment.
Expiry dates are stated on each voucher and cannot be extended without agreement.
Products purchased online will be shipped or available for local collection as described at checkout.
6. Medical and Safety
Clients must inform their therapist of any medical conditions, allergies, or injuries before treatment.
We reserve the right to decline or adjust a treatment if it may pose a risk to your health or wellbeing.
7. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Elysian Escape unless otherwise stated. You may not reproduce or reuse any material without written permission.
8. Liability
Elysian Escape will not be liable for any indirect, incidental, or consequential damages arising from use of this website or services, except as required by law.
Our total liability in connection with any service shall not exceed the amount paid for that service.
9. Third-Party Links
Our site may contain links to external websites (such as social media pages). We are not responsible for their content or privacy practices.
10. Changes to Terms
We may update these Terms from time to time. Continued use of our website after changes means you accept the revised Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be handled in the courts of the same jurisdiction.
Elysian Escape Returns & Refunds Policy
Last updated: October 2025
At Elysian Escape, we want every client to feel relaxed, cared for, and fully satisfied with their experience. This policy explains how we handle refunds, exchanges, and cancellations for treatments, products, and vouchers, in line with UK consumer law.
1. Treatments and Appointments
Cancellations
You can cancel or reschedule your appointment up to 48 hours before your booking with no charge.
Cancellations made less than 48 hours before your appointment, or missed appointments (no-shows), may result in a loss of deposit or full service charge.
If you arrive late, we will do our best to honour your full treatment time, but this may not always be possible.
Cancellations by Elysian Escape
If we need to cancel or reschedule your appointment (for example due to illness, emergencies, or unforeseen circumstances), you will be offered an alternative date or a full refund for any deposit or prepayment made.
Refunds on Treatments
As treatments are a personalised service, we do not normally issue refunds once a service has been completed.
However, if you are dissatisfied, please contact us directly so we can resolve any issue promptly and fairly.
2. Gift Vouchers
Gift vouchers are valid for 12 months from the date of purchase, unless otherwise stated.
Vouchers cannot be refunded or exchanged for cash.
Vouchers are valid for treatments and services only (unless a specific product voucher is purchased).
Lost or stolen vouchers cannot be replaced.
If a treatment price changes, the voucher can still be redeemed for its original purchase value.
3. Products and Retail Items
We hope you love every product you purchase from Elysian Escape. If you change your mind, please see below:
Returns (In-Person or Online Purchases)
You may return unopened, unused products within 14 days of purchase for a refund or exchange.
To be eligible, items must be in original condition and packaging, with proof of purchase (receipt, order confirmation, or payment record).
For hygiene reasons, we cannot accept returns on opened or used skincare, cosmetics, or body products unless faulty. Boxes need to be sealed as sold.
Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us within 7 days of delivery or purchase.
You may be offered a replacement, exchange, or full refund, including any applicable postage costs (if purchased online).
4. Online Sales via GoDaddy
All online sales made through the GoDaddy booking system are processed securely in line with GoDaddy’s payment and data protection policies.
Refunds for cancelled bookings or eligible product returns will be processed back to your original payment method within 5–10 working days once approved.
5. How to Request a Refund or Return
Please contact us by email or phone to start a return or refund request.
Email: elysianescape@ (your preferred address)
Phone: 07596 872345
Address: 7 Willings Passage, Pembroke SA71 4JS
We may ask for proof of purchase or photographs if the item was damaged.
6. Exceptions
Refunds or returns may not be granted if:
Products have been used, opened, or damaged after purchase (unless faulty).
The request is made after the return window has expired.
Gift vouchers have expired.
7. Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, which ensure you are entitled to receive goods and services that are as described, of satisfactory quality, and fit for purpose.
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